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Providing humanitarian assistance and development aid is a privilege. Setting and maintaining high standards of performance, for ourselves as well as for the organizations we work with, is essential to living up to this privilege.

These standards are part and parcel of all our contractual relationships, be it with organizations in the field, suppliers, or other parties. Our anti-corruption, whistle-blower, reporting and corporate social responsibility, and other relevant policies and obligations are imposed on everyone we work with. This makes us transparent about mutual rights and obligations. And about the criteria we use when selecting partners, projects, and suppliers.

Below you will find all relevant documents:


Guidelines and codes of conduct

General complaints procedure

Strategy and policy documents

Projects and partners


*Annexes can be requested at [email protected]