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Privacy statement

Cordaid processes personal data in accordance with the applicable privacy legislation. We attach a lot of importance to your privacy and handle your personal data with care. In what follows we explain what this means and which rules we follow.


This privacy statement applies to the processing of personal data provided by members, donors, customers and participants during their visit to and use of the Cordaid websites. Stichting Cordaid (Lutherse Burgwal 10, 2512 CB The Hague, the Netherlands, Chamber of Commerce 41160054) is to be considered the controller.


Cordaid’s mission is to reduce fragility and the vulnerability of people where it is most needed and most difficult: in fragile and conflict-affected societies. We envision a world free from poverty, where every person has the chance to live in safety and dignity, with access to health care, education and work.

In our actions and campaigns, we call upon people to join us in fulfilling our mission. Cordaid is funded by donor organizations and by gifts from members and private donors. We collect personal data (name, address, place of residence, telephone number, e-mail address, gender and age) to inform you about our actions and campaigns and the results achieved and for marketing purposes, such as a gift or upgrade request.

We keep a donor- and relation administration, in which, among other things, personal details of members, donors and customers are recorded. A relation is a person who is familiar with Cordaid (for example by participating in a campaign, a newsletter subscription or information request), but who is not a donor.


The collection of personal data takes place via our websites when you register for our email newsletter when you fill in a petition form, create an action or participate in it, register as a donor or when you place an order via our webshop. This is done offline via street recruitment, a registration form or a telephone conversation. Cordaid may in some cases use services from third parties to validate or supplement data if they are incomplete, for example after a relocation.

Cordaid processes this personal information for its donor- and relation administration, fundraising programs and to inform on actions and campaigns. Financial data and data relating to a transaction, gift, donation, purchase or payment are collected by Cordaid to perform a contract (donation, membership or purchase in the webshop).

Cordaid also uses the e-mail address of its donors and relations for Custom Audience Targeting via Facebook, in which only people mentioned by Cordaid get to view advertisements. For example, Cordaid creates a Custom Audience by uploading e-mail addresses of its members in an advertising tool. This group can then be linked to a specific Facebook campaign: only these Facebook users will see the campaign and associated advertisements. If you do not want to be part of a Custom Audience, you can contact the Cordaid Service Desk: 070-313 62 33 (during office hours) or [email protected]

How does Cordaid protect data?

Cordaid has taken physical, technical and organizational measures to protect your personal data. Cordaid uses a secure server that is only accessible to persons who are authorized to do so. Any data you enter on our online forms will be sent encrypted. Cordaid engages third parties in the performance of its services. When these third parties process personal data when performing their services, they do so in the capacity of processor. All our processors are required to protect your personal data.

Storage period

We process personal data as long as necessary for the above purposes. After that, your personal data will be removed from our donor- and relation administration.


Cordaid does not focus on processing the data of children under the age of 16. Although people of all ages can visit our website, we do not knowingly collect or request personal information from children under 16 without parental consent.

Quality mark

Cordaid is CBF certified. CBF is a Dutch quality mark for charity organizations. We are a member of the trade association for Data-Driven Marketing DDMA and support the codes of conduct drawn up by the trade association, including the Privacy Guarantee label. Cordaid only works with parties that observe the “Postfilter” and “Bel-me-niet” register.


If you have any questions or comments about Cordaid’s privacy statement, you can address this to Cordaid via address PO Box 16440, 2500BK, The Hague, or email to [email protected], or telephone: 070-3136233.

Privacy statement changes

Cordaid reserves the right to make changes to this privacy statement. Cordaid advises a regular review of the privacy statement to see if changes have been made.

November 2019